Spanish Patient Experience Specialist

Job Summary

Guiding patients through the imaging scheduling process, the remote Spanish Patient Experience Specialist will provide a seamless and supportive experience from referral to appointment while coordinating with healthcare providers and imaging centers to ensure timely access to high-quality diagnostic imaging.

Key responsibilities

• Guide patients through the imaging scheduling process, ensuring a personalized experience
• Coordinate with patients, healthcare providers, and imaging centers to facilitate timely access to diagnostic imaging
• Resolve patient inquiries and issues proactively to remove barriers to care

Required qualifications

• 1+ years of experience in a call center, customer support, or patient services role
• Fluency in Spanish (written and spoken) is required
• Relevant experience in healthcare, clinical, or patient scheduling is necessary
• A proactive and self-motivated approach to navigating challenges in a fast-paced environment
• Exceptional organizational skills with the ability to manage competing priorities effectively