Spanish QA Specialist

Job Summary

A company is looking for a QA Specialist responsible for monitoring and evaluating the performance of Spanish over-the-phone interpreters.

Key Responsibilities:

• Monitor and evaluate Spanish interpretation calls for accuracy, completeness, tone, protocol adherence, and customer service
• Complete 1 hour of call interpretation each week and use standardized evaluation tools to assess interpreter performance
• Collaborate with Training and Operations teams to support continuous improvement efforts and maintain accurate documentation of evaluations

Qualifications Required:

• Full professional fluency in both English and Spanish
• Minimum of 6 months of experience in over-the-phone interpretation
• In-depth knowledge of TPC interpreter ethics and industry standards
• Ability to work independently and manage time effectively
• Comfortable working with QA platforms, call logs, and performance dashboards