Spanish Speaking Client Success Manager

Job Summary

Fluent in Spanish, the full-time remote Spanish Speaking Client Success Manager will manage a portfolio of reactive accounts, focusing on client success, renewals, and expansion while collaborating with Strategic Account Managers on strategic accounts.

Key responsibilities

• Serve as the primary post-sale contact, building success plans and leading renewals for a defined book of business
• Collaborate with Strategic Account Managers to align success plans with account strategies and provide adoption analytics
• Translate client feedback into reproducible plays and contribute to process improvements to enhance client satisfaction

Required qualifications

• 4 - 7+ years in post-sale roles within B2B SaaS or insurance sectors
• Fluent in Spanish and English, with strong communication skills for engaging Spanish-speaking clients
• Working knowledge of insurance workflows and commercial acumen in renewal negotiation and expansion qualification
• Proven ability to understand technical nuances in support tickets and effectively liaise with engineering teams
• Familiarity with tools like JIRA, FreshDesk, and Microsoft Teams is recommended