Spanish-Speaking Customer Service Assistant

Job Summary

To support a growing practice, the full-time Spanish-Speaking Customer Service Assistant will manage the client intake process, onboard new clients, and provide exceptional customer service remotely while acting as a liaison between families, insurance providers, and clinical teams.

Key Responsibilities

• Facilitate the client onboarding process, ensuring seamless transitions from referral to assessment while maintaining accurate documentation
• Provide outstanding customer service to new clients and families, guiding them through the intake process with empathy and clarity
• Act as the central point of communication between families, insurance providers, and clinical staff to ensure alignment and timely service delivery

Required Qualifications

• 2+ years of experience in an Intake position at an ABA/Behavioral/Mental Health Services agency
• Experience as an Admin Assistant in a healthcare setting
• Proficiency in Excel/Google Sheets for tracking and reporting
• High school diploma required; Bachelor's degree preferred
• Ability to work in Pacific Time (9 AM to 5:30 PM)