Spanish Speaking Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Spanish Speaking).

Key Responsibilities

• Manage communication channels including live chat, emails, and phone calls
• Assist clients with their trading accounts and resolve technical or transactional issues
• Maintain CRM records and coordinate with internal departments for inquiries requiring further investigation

Required Qualifications

• Proven experience in a customer support or client service role
• Background in Forex trading or financial markets is a strong advantage
• Excellent command of English and Spanish, both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Flexible to work on a rotating shift schedule