Spanish Speaking Customer Support Specialist

Job Summary

Bilingual candidates will find a part-time hourly opportunity as a Spanish Speaking Customer Support Specialist, responsible for managing inbound patient inquiries, troubleshooting technical issues, and ensuring effective software usage while working remotely or in a hybrid setup.

Key responsibilities

• Respond to support inquiries across all inbound channels, including phone, email, and chat
• Adhere to established SLAs for all support interactions
• Track member-related support issues and assist in trend analysis

Required qualifications

• 1+ year of experience in an operational or support-driven role
• Familiarity with ticketing and CRM tools (e.g., Zendesk, Salesforce)
• Legally authorized to work permanently in the US without employer sponsorship
• Process-oriented, curious, and eager to learn
• Degrees are welcome, but not required; a passion for the role is essential