Spanish Speaking Support Specialist

Job Summary

A company is looking for a Cloud Frontline Support Specialist (Spanish Language).

Key Responsibilities

• Provide technical support, configuration, and troubleshooting of software-related inquiries via email, phone, and chat for customers and MSPs
• Perform technical analysis of customer problems and define plans for resolution
• Build and maintain strong relationships with partners and ensure accurate case documentation in the support system

Required Qualifications

• Fluent in English and Spanish (both verbal and written, Upper Intermediate as a minimum)
• 1 or more years of work experience in a similar role, preferably in Hosting tech support or Managed Service Provider business
• Knowledge of Windows Server administration basics
• Ability to analyze technical issues and convey technical information effectively
• Exceptional customer service approach and excellent analytical skills