Specialized Research Analyst
Job Summary
Providing high-quality customer service remotely, the full-time Specialized Research Analyst will respond to merchant inquiries regarding credit card processing, troubleshoot issues, and communicate relevant policies and procedures.
Key responsibilities
- Respond to telephone inquiries and requests from merchants regarding credit card processing support
- Troubleshoot and diagnose problems with service and credit card processing terminals, providing effective solutions
- Communicate applicable policies and procedures to merchants and request exceptions as appropriate
Required qualifications
- High school diploma or equivalent
- One to two years of customer service experience
- Thorough knowledge of products and services related to credit card processing
- Proficient computer navigation skills, including Microsoft Office applications
- Proven commitment to high-quality customer service
Complete Job Description
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