Specialty Care Engagement Associate

Job Summary

A company is looking for a Specialty Care Member Engagement Associate.

Key Responsibilities

• Make outbound calls to engage members who may benefit from Specialty Care programming
• Provide information about care options and facilitate connections to services
• Document outreach attempts and follow escalation protocols as necessary

Required Qualifications

• 2+ years of experience in a call center, customer service, or healthcare support role
• Ability to manage high call volumes and navigate sensitive conversations
• Organized and detail-oriented with efficient documentation skills
• Tech-proficient and able to learn new platforms quickly
• Motivated by mission-driven work in equitable, person-centered care