Specialty Services Navigator

Job Summary

To support a growing mental health practice, the full-time Specialty Services Navigator will provide high-touch operational support, manage complaint investigations, and collaborate with cross-functional teams while working remotely.

Key responsibilities:

• Provide specialized coordination and critical issue resolution across various customer workflows
• Manage end-to-end complaint and escalation investigations
• Collaborate with internal teams to promptly resolve issues and complete assigned project work

Required qualifications:

• At least 6 months of experience as a Client Support Specialist or in a similar role
• Proficiency in casework tools and technological platforms relevant to the role
• Ability to innovate and creatively solve problems in a collaborative environment
• Exceptional client support and clinical knowledge with thorough attention to detail
• Self-motivated and capable of balancing multiple priorities effectively