Speech Analytics Specialist
Job Summary
Seeking contact center professionals, the contract Speech Analytics Specialist will participate in remote video interviews to provide feedback on current speech analytics workflows, focusing on intent detection and topic optimization.
Key responsibilities
- Walk through current management of topics and intent detection workflows
- Describe testing processes for phrase matching in customer service software
- React to and compare early concepts for a new speech analytics optimization tool with existing solutions
Required qualifications
- Active professional in a contact center or customer service environment
- Hands-on experience with speech analytics software
- Familiarity with phrase matching or intent detection workflows
- Comfortable discussing technical aspects of topic optimization
Complete Job Description
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