Splunk Support Technician

Job Summary

A company is looking for a Splunk Support Technician (Remote-Continental Time Zone).

Key Responsibilities

• Guide clients in adopting and optimizing the Splunk platform as an Expert-on-Demand
• Resolve technical Splunk issues to ensure positive outcomes and create knowledge base materials
• Build and maintain client relationships, providing tailored roadmaps for successful Splunk adoption

Required Qualifications

• Minimum of 1 year of service desk experience, preferably with JIRA or ServiceNOW
• 1 year of customer-facing work experience in a professional, ideally technical, environment
• Familiarity with Splunk platform and related technical skills will be developed on the job
• Experience with Linux command line and basic networking diagnostics
• Bachelor's degree preferred, or equivalent military experience, certifications, or trade school education