Sports Betting Licensed IT Manager

Job Summary

A company is looking for an IT Support Manager to lead and optimize IT support operations.

Key Responsibilities

• Lead and optimize IT support operations for a seamless employee experience
• Manage the Service Desk and IT service delivery, utilizing Freshservice for ticketing and automation
• Oversee identity and access management (IAM) and implement security best practices

Required Qualifications

• 7+ years of IT support or operations experience, with 3-5 years in a leadership role
• Strong hands-on experience with Freshservice, Okta, and endpoint security tools
• Proficient in Service Desk management and SaaS administration
• Experienced in Apple and Windows environments
• Knowledgeable in zero-trust security principles and IAM best practices