Sprinklr Subject Matter Expert

Job Summary

A company is looking for a Sprinklr Subject Matter Expert.

Key Responsibilities

• Configure and optimize Sprinklr modules to meet business and operational needs
• Collaborate with stakeholders to define workflows, automation rules, dashboards, and reporting
• Develop technical documentation and conduct training sessions for effective platform utilization

Required Qualifications

• 4+ years of hands-on experience with Sprinklr, including configuration and optimization
• Sprinklr certification is required
• Strong understanding of social media management and customer experience platforms
• Excellent troubleshooting skills for resolving technical and operational issues
• Willingness to provide occasional support during burst periods, including events and off-hours