Sr Customer Experience Representative

Job Summary

A company is looking for a Sr. Customer Experience Representative.

Key Responsibilities:

• Handle inbound calls and build strong customer relationships
• Educate customers on coverage choices and recommend appropriate insurance products
• Meet and exceed monthly KPIs and metrics

Required Qualifications:

• 1-2 years of customer service experience, with an insurance background preferred
• Must have a Personal Lines License or willingness to obtain within 30 days of employment
• Ability to work in a fast-paced, high-volume call environment
• Detail-oriented with an affinity for multi-tasking
• Willingness to learn and gain deep knowledge of insurance products and smartphone app