Sr Customer Experience Representative State Licensed

Job Summary

A company is looking for a Sr. Customer Experience Representative.

Key Responsibilities:

• Handle inbound calls and build strong customer relationships
• Research and resolve customer requests using internal tools
• Educate and advise customers on coverage choices and recommend insurance products

Qualifications:

• 1-2 years of customer service experience, insurance background preferred
• Must have a Personal Lines License (or willingness to obtain within 30 days of employment)
• Ability to work in a fast-paced, high volume call environment
• Ability to work independently and handle assignments with limited oversight
• Willingness to learn and gain deep knowledge of insurance products and smartphone app