Sr Customer Success Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Mar 27, 2024
This job expires in: 15 days

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities:
  • Identify and lead efforts to deliver value to customers by understanding their strategic outcomes and business challenges
  • Create and deliver a success roadmap aligning with each customer's unique goals
  • Drive product adoption, education, and usage to ensure customer satisfaction and business outcomes

Required Qualifications:
  • Bachelor's degree or equivalent experience
  • Minimum 7-10 years of experience in a customer-facing role focused on Customer Success
  • Proven ability to drive continuous value of products and manage diverse tasks concurrently
  • Experience in managing customers of various sizes and closing renewals
  • Proficiency in quickly learning and understanding software

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