Sr Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities:

• Identify and lead efforts to deliver value to customers by understanding their strategic outcomes and business challenges
• Create and deliver a success roadmap aligning with each customer's unique goals
• Drive product adoption, education, and usage to ensure customer satisfaction and business outcomes

Required Qualifications:

• Bachelor's degree or equivalent experience
• Minimum 7-10 years of experience in a customer-facing role focused on Customer Success
• Proven ability to drive continuous value of products and manage diverse tasks concurrently
• Experience in managing customers of various sizes and closing renewals
• Proficiency in quickly learning and understanding software