Sr Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager (Remote- East Coast).

Key Responsibilities:

• Build and maintain relationships with a portfolio of accounts to drive value and retention
• Collaborate with internal teams to ensure successful deployment and engagement
• Identify expansion opportunities and mitigate churn risks through customer health analytics

Required Qualifications:

• 3+ years in customer-facing roles at a Marketing Technology SaaS provider or related field
• Experience in CDP/Tag Management preferred
• Ability to establish credibility with key customer decision makers
• BA/BS Degree from an accredited university preferred
• Reside in Pacific Time Zone for optimal collaboration