Job Summary

A company is looking for a Sr. Escalations Expert.

Key Responsibilities:

• Manage and resolve escalated customer issues efficiently and effectively
• Deliver exceptional customer experience and maintain proactive communication
• Work independently to prioritize and resolve multiple cases with minimal supervision

Required Qualifications:

• Strong knowledge of Escalations & Prevention processes
• 5+ years of relevant work experience
• Bachelor's degree preferred
• Proficiency in Google Suite, Excel, and PowerPoint
• Ability to work collaboratively and build relationships across teams