Sr IVR Engineer - MT

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Apr 03, 2024
This job expires in: 19 days

Job Summary

A company is looking for a Sr. IVR Engineers (CCAI).

Key Responsibilities:
  • Configure, review, and oversee documentation of call flows and interdepartmental documents and communications
  • Gather project requirements and configure to continually improve member experience
  • Act as a voice application subject matter expert for the internal team and business partners

Required Qualifications:
  • 5-10 years of experience
  • Cisco CVP, CUIC and ICM experience required
  • IVR Configuration Training, Required Application Certification
  • Call center experience preferred. Required vendor trainings
  • College degree in a related area of study preferred

COMPLETE JOB DESCRIPTION

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