SRE Support Engineer

Job Summary

A company is looking for an SRE Support Engineer - Observability.

Key Responsibilities

• Provide high-impact technical support for customers of an internal IaaS platform, focusing on monitoring, alerting, telemetry, and operational tooling
• Conduct deep technical troubleshooting across Linux, networking, and observability systems, particularly with Prometheus and AlertManager
• Develop and maintain documentation and knowledge base articles to enhance customer support and operational efficiency

Required Qualifications

• 3-7+ years in Technical Support Engineering, SRE support, DevOps, or similar roles
• Hands-on experience with Kubernetes, Prometheus, AlertManager, and OpenTelemetry
• Strong understanding of the Linux operating system and practical networking troubleshooting
• Experience supporting highly scalable applications and distributed systems
• Proven ability to analyze customer interaction trends and provide actionable feedback