Staff Application Support Engineer

Job Summary

A company is looking for a Staff Application Support Engineer.

Key Responsibilities

• Diagnose and resolve complex production issues across applications, services, and data layers
• Act as a senior escalation point for Level 2 support and lead incident response activities
• Identify repetitive support activities and automate them to improve operational efficiency

Required Qualifications

• 10+ years of experience in application support or support engineering roles
• Deep experience with ITSM practices and incident management
• Strong hands-on experience with Jira Service Management or similar platforms
• Proven ability to troubleshoot complex SaaS systems
• Experience designing or working with alerting and monitoring systems