Staff Application Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Apr 28, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Staff Application Support Engineer.

Key Responsibilities

Diagnose and resolve complex production issues across applications and services
Act as a senior escalation point for Level 2 support and lead incident response activities
Identify and automate repetitive support activities to improve operational efficiency

Required Qualifications

10+ years of experience in application support or support engineering roles
Deep experience with ITSM practices and incident management workflows
Strong hands-on experience with Jira Service Management or similar platforms
Proven ability to troubleshoot complex SaaS systems across various layers
Experience designing or working with alerting and monitoring systems

COMPLETE JOB DESCRIPTION

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