Staff Designated Support Engineer

Job Summary

Serving as a trusted technical partner, the full-time remote Staff Designated Support Engineer will provide hands-on support for priority customers, focusing on query performance optimization, cost analysis, and system integration while driving issue resolution and maintaining high case quality.

Key responsibilities

• Monitor and optimize query performance, providing actionable support to prevent recurring issues
• Analyze customer warehouse configurations for cost optimization and implement recommendations collaboratively
• Lead disaster recovery drills and ensure release readiness while advocating for customer needs in issue resolution

Required qualifications

• 7+ years of experience in Technical Support, Solutions Architecture, or Data Engineering
• Bachelor's or Master's degree in Computer Science, MIS, or a related field
• Advanced SQL expertise, including query debugging and performance tuning
• Hands-on experience with distributed database platforms and ETL/ELT tools
• Demonstrated ability to utilize AI-assisted workflows for technical problem-solving