Staff Development Coordinator

Job Summary

A company is looking for a Staff Development Coordinator.

Key Responsibilities

• Coordinate employee training, onboarding, and resource development
• Review and monitor customer and provider inquiries, ensuring high-quality service
• Design and manage training materials and programs to enhance staff development and compliance

Required Qualifications

• High school diploma or equivalent with five years of customer service experience, or an associate degree with three years, or a bachelor's degree with two years of experience
• Four years of service environment experience
• Two years of experience with service technologies, including telephony and CRM management
• Two years of experience in a health insurance or medical environment
• Availability to work Monday through Friday, with potential weekend coverage for Medicare