Staff Development Specialist

Job Summary

A company is looking for a Staff Development Specialist - Customer Service Call Center.

Key Responsibilities

• Assess training needs and develop training plans/programs based on needs assessments
• Conduct training and orientation on policies, procedures, and departmental applications
• Ensure compliance with current standards of practice and participate in system-wide initiatives to improve efficiency

Required Qualifications

• Bachelor's degree in an appropriate discipline or equivalent combination of education, training, and experience
• Two years of administrative support experience with a Bachelor's degree
• Six years of administrative support experience with an Associate's degree
• Ten years of administrative support experience with a High School diploma or GED
• No licensure or certification required