Staff Field Reliability Engineer

Job Summary

To support complex customer engagements, the full-time remote Staff Field Reliability Engineer will manage technical escalations, define platform architecture, and lead open-source initiatives while directly impacting strategic customer relationships.

Key responsibilities

• Define architecture and operational standards for managed services, including capacity planning and cost optimization across AWS environments
• Serve as the final technical escalation point for high-stakes customer situations, resolving infrastructure and observability issues in real-time
• Shape Honeycomb's open source strategy and represent the company in the OpenTelemetry ecosystem, driving initiatives and contributions

Required qualifications

• 9+ years in engineering, SRE, infrastructure, DevOps, or equivalent with demonstrated Staff-level technical scope and impact
• Deep hands-on experience with Kubernetes, particularly EKS, including deployment and operation of production clusters
• Strong AWS expertise across core services and proficiency in multi-account architecture design
• Mastery of Infrastructure as Code tools such as Terraform, Helm, and experience in architecting modules for others to build on
• Excellent executive communication skills with the ability to engage effectively with both technical and non-technical stakeholders