Staff Product Manager

Job Summary

Driving operational excellence, the full-time Staff Product Manager will own the claims experience strategy, lead software migrations, and enhance internal workflows to improve claims handling for brokers and policyholders in a remote work environment.

Key responsibilities

• Define and evolve the claims experience strategy, focusing on operational efficiency and customer-facing experiences
• Lead complex software migrations and platform evolution, ensuring successful implementation and measurement of impact
• Serve internal customers by designing tools that reduce manual overhead and enhance team capacity while improving the overall claims experience

Required qualifications

• 7+ years of experience in building and shipping software products, preferably in SaaS or fintech
• Proven track record of leading migrations or systems transformations, particularly in claims platforms or workflow tools
• Strong understanding of customer experience and internal workflows, with the ability to balance both perspectives
• Experience using AI tools in product development and a willingness to expand knowledge in this area
• Demonstrated success in delivering against strategic goals with measurable impact on customer outcomes and business metrics