Staff Product Manager, AI

Job Summary

A company is looking for a Staff Product Manager, Conversational AI.

Key Responsibilities

• Own conversation quality by reviewing transcripts and identifying issues
• Manage metrics by creating projects and experiments to improve performance
• Run experiments to test and analyze conversation flows and messaging

Required Qualifications

• 7+ years of experience in product management, particularly with conversational AI or related fields
• Strong experimentation skills, including A/B testing
• Experience with lifecycle/engagement channels like SMS, voice, or email
• Familiarity with large language models (LLMs) and conversational design
• Data fluency, including proficiency in SQL/Looker for decision-making