Staff Program Manager

Job Summary

To enhance user safety and compliance, the remote Staff Program Manager will design and implement Trust & Safety initiatives across various products, collaborating with cross-functional teams to manage and optimize programs focused on policy implementation and risk mitigation.

Key responsibilities

• Manage key Trust & Safety programs to reduce harmful experiences for users
• Collaborate with cross-functional partners to proactively identify and mitigate risks to user safety
• Develop data-driven frameworks to assess program effectiveness and identify areas for improvement

Required qualifications

• 5+ years of experience in Trust & Safety operations or a related role
• Familiarity with content moderation ecosystems and policy implementation standards
• Experience using metrics and reporting to identify trends and improve outcomes
• Strong understanding of online safety issues, including data privacy and misinformation
• Demonstrated ability to operate across a wide range of Trust & Safety projects