Staff Software Engineer

Job Summary

Seeking a Staff Software Engineer, AI & Automation, the full-time position will focus on owning the integration architecture and enhancing Gladly's AI capabilities by building connectors and knowledge surfaces, all while working remotely.

Key responsibilities

• Own the integration architecture and set the technical direction for external system connections to Gladly's AI
• Build the necessary context and action pathways for AI, enhancing its capabilities across customer tech stacks
• Collaborate with product and design teams to ensure integrations meet customer needs and ship high-quality features rapidly

Required qualifications

• 8+ years of full-stack engineering experience with a proven track record of shipping large-scale products
• Demonstrated experience in Staff or Principal-level ownership of projects and architectural decisions
• Hands-on experience with AI coding tools and familiarity with TypeScript, React, Go, and PostgreSQL
• Strong problem-solving skills with the ability to investigate root causes and debug complex issues
• A customer-centric mindset with a focus on building impactful solutions for users