Staff Software Engineer - AI
Job Summary
To enhance customer support operations, the full-time remote Staff Software Engineer - AI will design and build AI-powered automations and workflows, integrating large language models and various care technologies to improve efficiency for Customer Care Agents.
Key responsibilities
- Design, build, and operate AI-powered automations for Customer Care Agents
- Maintain integrations between LLM-based systems and care technology platforms
- Monitor AI system performance and iterate based on operational data and feedback
Required qualifications
- 5+ years of software engineering experience with AI/ML systems in production
- Practical experience with large language models and agentic frameworks
- Strong backend engineering skills in Python, Java, or Go
- Experience with event-driven architectures and enterprise system integrations
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
Complete Job Description
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