Starry Expert Tier I

Job Summary

A company is looking for a Starry Expert, Tier I (Part Time) in Customer Care.

Key Responsibilities:

• Respond to customer inquiries related to internet services, appointments, and account management
• Identify and resolve issues on home WiFi networks and retain customers requesting cancellations
• Escalate technical and non-technical issues and follow up with customers for issue resolution

Required Qualifications:

• 1+ years of help desk or troubleshooting customer service experience in technical environments
• 1+ years of call center experience handling moderate to high call volume
• Ability to work from home in a dedicated, quiet space