Startup Customer Success Manager

Job Summary

A company is looking for a Startup Customer Success Manager for the Americas.

Key Responsibilities

• Create high-quality onboarding materials and documentation for customers
• Serve as the main point of contact for a book of customers, assisting via email and calls
• Manage medium and large projects that enhance customer engagement and retention

Required Qualifications

• Minimum of 2 years of experience as a Startup Customer Success Manager, Account Manager, or Program Manager
• Experience supporting complex, rapidly evolving products or recruiting operations
• Ability to define problem scopes and develop comprehensive solutions
• Curiosity in addressing customer needs and improving workflows
• Experience in project management and customer engagement strategies