State Licensed Care Coordinator

Job Summary

Supporting various teams remotely, the full-time State Licensed Care Coordinator will manage care coordination services for members, addressing inquiries, documenting interactions, and ensuring effective communication within the interdisciplinary care team.

Key responsibilities:

• Receive and respond to incoming calls from members regarding benefits, care coordination, and screening assessments
• Document calls accurately in the designated PHI system and manage an assigned member caseload
• Perform outreach to confirm services are in place and collaborate with the care team to address member needs

Required qualifications:

• Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Registered Medical Assistant (RMA), or relevant medical training/experience
• High school diploma or GED
• Experience in a fast-paced environment handling multiple priorities
• Effective verbal and written communication skills
• Prior experience in a call center, care management, or healthcare environment is preferred