State Licensed Client Coordinator

Job Summary

To support client retention efforts, the full-time State Licensed Client Coordinator will serve as a point of contact for clients, providing administrative assistance, responding to inquiries, and facilitating resolutions while working remotely within the continental United States.

Key responsibilities

• Act as a liaison between clients and Client Managers, addressing client questions and concerns
• Prepare and run client-specific reports and assist in client-facing activities such as presentations and meetings
• Collaborate with various departments to ensure timely support and resolution of client issues

Required qualifications

• High school diploma or GED equivalent
• Minimum of 3 years of experience in a Third-Party Admin or health insurance environment
• Client-facing experience with vendors and members
• Knowledge of benefit-related federal laws (e.g., ERISA, COBRA, HIPAA)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)