State Licensed Clinical Intake Coordinator

Job Summary

To support a high-volume intake process, the full-time State Licensed Clinical Intake Coordinator will conduct 80-100 outbound member touchpoints daily, ensuring accurate information collection and seamless transitions to care while working remotely.

Key Responsibilities

• Conduct proactive outreach to members via phone, SMS, and email to collect required clinical intake information
• Schedule and confirm treatment appointments, coordinating with nursing agencies and infusion providers
• Verify member eligibility and benefits, supporting prior authorization documentation preparation

Required Qualifications

• 2+ years of experience in patient intake, care coordination support, or member outreach in a healthcare environment
• Active certification or licensure as a Medical Assistant (CMA/RMA), Licensed Practical Nurse (LPN), or Pharmacy Technician (CPhT or state-licensed)
• Experience verifying insurance benefits and supporting prior authorization workflows
• Familiarity with infusion therapy concepts or specialty medication workflows
• Experience using CRM, EHR, or healthcare operations systems