State Licensed Clinical Support Manager

Job Summary

Leading a team of Nurse Educators in a remote capacity, the full-time State Licensed Clinical Support Manager will manage client initiatives, deliver exceptional patient experiences, and foster team performance through coaching and mentorship.

Key responsibilities:

• Oversee training and implementation to ensure team confidence and compliance with operational practices
• Build and maintain client relationships while tracking team performance against internal and client KPIs
• Conduct quality audits and provide feedback to ensure adherence to best practices and high service standards

Required qualifications:

• Active, unrestricted RN license with 5+ years of clinical experience
• Minimum of 2 years of experience as a clinical Supervisor/Manager in a telephonic environment
• Experience in telephonic patient education, particularly in complex therapy education
• Proficient in using multiple software applications, including Microsoft products, in a multi-screen environment
• Strong understanding of the pharmaceutical industry related to telephonic nursing experience