State Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative - FSO (Fully Remote).

Key Responsibilities

• Deliver exceptional customer service while adhering to compliance and legal requirements
• Communicate with customers through various channels and navigate multiple systems
• Resolve inquiries related to insurance matters and document customer interactions thoroughly

Required Qualifications, Training, and Education

• Minimum of 1-3 years of customer service experience; call center or insurance experience preferred
• Strong technical aptitude with intermediate computer skills
• High School Diploma or equivalent required
• Producer/Agent Property and Casualty license required
• Experience with Microsoft Office suite preferred