State Licensed Customer Service Specialist
Job Summary
Managing a high volume of inbound and outbound calls, the full-time State Licensed Customer Service Specialist will assist customers with bank and auto loan inquiries, process account requests, and ensure a professional, solutions-focused experience while working remotely.
Key responsibilities
- Assist customers with account questions and payment options in a high-volume contact center environment
- Process ACH requests and provide payoff quotes for consumers and dealers
- Accurately document customer interactions and maintain compliance during all conversations
Required qualifications
- High School Diploma or GED
- At least one year of experience in a high-volume call center
- Proven remote work experience with a reliable internet connection
- State licensing requirements covered by the employer
Complete Job Description
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