State Licensed Executive Resolution Specialist

Job Summary

As a full-time remote State Licensed Executive Resolution Specialist, the candidate will manage customer escalations across various channels, investigate claims, and propose settlement agreements while ensuring excellent customer service.

Key responsibilities

• Investigate and resolve written customer concerns related to executive escalations across multiple channels
• Manage multiple cases simultaneously while tracking escalation data for reporting purposes
• Communicate effectively with internal and external stakeholders regarding the status and resolution of escalated issues

Required qualifications

• Associate's Degree in Business, Marketing, or equivalent experience, or 2+ years in business analysis, research, business writing, or consumer relations with escalation experience
• Must acquire and maintain an ACA (Accredited Claims Adjuster's) license
• Proficient in MS Office applications, particularly Word and Excel
• Strong organizational and time management skills with the ability to handle multiple tasks
• Demonstrated ability to make sound judgments in resolving customer issues