State Licensed Hotline Supervisor

Job Summary

Overseeing quality assurance and performance evaluation of Hotline Counselors, the full-time State Licensed Hotline Supervisor will provide administrative supervision, direct client support, and manage operational schedules in a fully remote setting.

Key responsibilities

• Lead and develop the Hotline Counselor team, ensuring compliance with operational standards and performance goals
• Execute quality assurance activities, including monitoring and auditing Hotline Counselor performance
• Conduct training for new and existing Hotline Counselors, enhancing service-specific skills and knowledge

Required qualifications

• Bachelor's degree required; Master's degree preferred
• Licensure as a State Licensed Mental Health Clinician or equivalent certification is required
• Minimum of five years of professional experience in mental health services, preferably in maternal or perinatal mental health
• Demonstrated proficiency in managing workforce schedules and operational best practices
• Prior supervisory experience in a crisis line or hotline environment is preferred