State Licensed Launch Support Specialist

Job Summary

A company is looking for a Launch Support Specialist who will interact with customers and ensure quality assurance for service orders.

Key Responsibilities

• Provide high-level customer service and technical support for products
• Schedule service orders and maintain communication with customers regarding appointments
• Conduct account audits and act as a liaison between properties and the Launch Account Manager

Required Qualifications

• Associates Degree in General Business preferred or a minimum of 1 year of operational experience in customer service
• Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
• Active and clean state-issued driver's license in the state of hire
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have DSL or high-speed internet service with specific speed requirements