State Licensed Medication Support Supervisor

Job Summary

To support a growing pediatric practice, the full-time State Licensed Medication Support Supervisor will oversee medication-related services, manage the Medication Support Navigator team, and collaborate with clinical pharmacists and care teams to enhance patient outcomes in a remote setting with potential quarterly travel.

Key responsibilities

• Oversee and coordinate medication-related services and ensure operational excellence for the Medication Support Navigator team
• Manage team performance, including scheduling, onboarding, and competency assessments, while facilitating process improvements
• Collaborate with cross-functional teams to troubleshoot medication access barriers and maintain patient medication therapy records

Required qualifications

• High School Diploma or equivalent
• Current accredited pharmacy technician certification (e.g., PTCB) and registration with applicable state board(s) of pharmacy
• 5+ years of experience as a certified pharmacy technician, preferably in a call center or ambulatory clinic setting
• 3+ years of experience in people leadership, with a preference for experience in a virtual environment
• Strong proficiency in Microsoft Suite and electronic health record systems; bilingual in Spanish and English is highly preferred