State Licensed Pharmacy Supervisor

Job Summary

A company is looking for a Pharmacy Benefit Operations Supervisor to oversee pharmacy member support operations and ensure a high-quality member experience.

Key Responsibilities:

• Manage pharmacy phone queue and ensure exceptional member experience and documentation
• Track performance indicators and maintain member satisfaction goals
• Onboard and train new employees while troubleshooting prescription-related issues

Required Qualifications:

• Active or eligible Pharmacy Technician license/certification (state-specific requirements apply)
• 1-2+ years of experience in a pharmacy on the health plan/carrier side
• Strong understanding of pharmacy operations and prescription workflows
• Experience troubleshooting pharmacy or claims issues with PBMs
• Proficient in navigating pharmacy software or claims tools