State Licensed Pharmacy Technician

Job Summary

Supporting members remotely, the State Licensed Pharmacy Technician will resolve prescription-related issues with accuracy and compassion while providing exemplary customer service and collaborating with internal departments.

Key responsibilities

• Answer inbound calls and return voicemails, delivering exceptional support to members
• Troubleshoot and resolve prescription-related issues for plans utilizing CVS or Carelon as the PBM
• Coordinate with providers' offices and pharmacies to address claims processing and medication access issues

Required qualifications

• Active or eligible Pharmacy Technician license/certification (state-specific requirements apply)
• 1-2+ years of experience in a pharmacy, PBM, healthcare customer service, or related environment preferred
• Strong understanding of pharmacy operations, prescription workflows, and medication terminology
• Experience troubleshooting pharmacy or claims issues with PBMs such as CVS or Carelon preferred
• Proficient in navigating systems such as ticketing platforms or pharmacy software