State Licensed Pharmacy Technician

Job Summary

A company is looking for a Care & Resolution Specialist to manage complex member inquiries and ensure high-quality service delivery.

Key Responsibilities:

• Respond to member calls and inquiries with empathy and professionalism
• Manage and resolve cases related to prescription claims and pharmacy benefit concerns
• Collaborate with internal teams and external partners to facilitate timely issue resolution

Required Qualifications:

• Bachelor's degree preferred
• Minimum 2 years of experience in a PBM, health plan, or MTM call center, or 4 years in a hospital or retail pharmacy setting
• At least 2 years of experience in a customer service-related field, preferably in healthcare or pharmacy
• Active Pharmacy Technician Certification (CPhT) required
• Prior experience with benefit investigations or claims processing preferred