State Licensed Pharmacy Technician

Job Summary

A company is looking for a Pharmacy Technician.

Key Responsibilities

• Answer inbound calls and return voicemails from members, providing exemplary customer service
• Troubleshoot and resolve prescription-related issues for members utilizing CVS or Carelon as the PBM
• Coordinate with providers and pharmacies to resolve claims processing and medication access issues

Required Qualifications

• Active or eligible Pharmacy Technician license/certification (state-specific requirements apply)
• 1-2+ years of experience in a pharmacy, PBM, healthcare customer service, or related environment preferred
• Strong understanding of pharmacy operations, prescription workflows, and medication terminology
• Experience troubleshooting pharmacy or claims issues with PBMs such as CVS or Carelon preferred
• Proficient in navigating systems such as ticketing platforms or pharmacy software