State Licensed Pharmacy Technician

Job Summary

To support a growing healthcare team, the remote State Licensed Pharmacy Technician will provide expertise and customer service support for prior authorization requests, handling inbound calls and processing medication authorizations while ensuring high-quality service in the CST timezone.

Key responsibilities

• Answer inbound calls for prior authorization requests from providers and members, managing up to 70 calls per day
• Process prior authorizations using various computer systems, ensuring data accuracy and compliance with established guidelines
• Resolve issues and complaints promptly while maintaining a focus on patient safety and quality of work

Required qualifications

• Active National (PTCB) and/or State Board of Pharmacy Technician Licensure
• Minimum of 6 months of customer service experience in a healthcare setting
• Basic proficiency in Microsoft Excel, Word, and Outlook
• Open availability with no scheduling restrictions
• High School Diploma or GED