Strategic Account Advisor

Job Summary

A company is looking for a Strategic Account Advisor who will manage client relationships and enhance their IT experience.

Key Responsibilities

• Serve as the primary relationship manager for clients, fostering positive and trusting relationships
• Provide strategic consultative services to enhance clients' IT experience and productivity, collaborating with team members as needed
• Conduct regular risk assessments and oversee critical client communications, ensuring high-quality support and satisfaction

Required Qualifications

• 3-4 years of experience in customer success or account management roles, preferably in an IT/MSP environment
• Influential skills to identify cross-sell and upsell opportunities
• Ability to perform in a fast-paced environment and adapt to varying tasks
• Understanding of computer hardware, software, and common network concepts
• Willingness to learn recent technologies and concepts related to the role